Returns Policy
Refunds for returns will be made less any additional charges which will be deducted before the refund is processed. The refund must go back to the originating card and can take up to 10 working days to show in your account. This is upon the discretion of the card holder and D&J are unable to influence this or accept any responsibility for this timescale.
Lifestyle products are non returnable/ refundable.
Cancellations
The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 13:00 this must be cancelled
by 16:00 on the same day. If ordered after 13:00, cancellation must be made before 16:00 the following day.
Cancellations should be made in writing via email. All cancellations must be sent to enquiries@dandjgroup.co.uk Please ensure you include your full name, order number and delivery postcode.
Customers may return the goods to D&J at their own expense within 7 working days from the day following the date of delivery or we will collect the goods and charge you the cost of return which will be a minimum of £50.00 per bag plus any zonal charges. The material must be untouched and uncontaminated. If there is evidence of either, the return will not
be accepted and in the case of Topsoil, no return will be accepted due to the risk of other air born organic matter contaminating the product.
Returned loads, if cancelled on route, will incur a return delivery charge of £50.00 per bag, this will be deducted from any refund due.
Where a delivery cannot be made due to access issues or unforeseen circumstances we will attempt a re-delivery at your request on a specific day for an additional fee. If you have any queries relating to this or any other issue please call us on 01354 740249.