Our Guarantees

D&J Products are sold under the express understanding that:

Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business-to-business basis.

The customer is fully made aware of the conditions of sale for our goods.

D&J cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

D&J require any complaint to be made in writing by the customer within 14 days of delivery. If the customer is dissatisfied with the product then it must be returned to the company within 21 days after the complaint has been logged. It must be returned unused in its original packaging and weighing the correct weight. A refund will then be made for the original purchase price minus the cost to return the goods to us. You are within your rights to return the goods at your own cost. We will be able advise you of the cost of returning the goods.

All prices quoted by D&J for the sale of any products are all-inclusive and delivered unless otherwise stated.

Customers are required to pay by credit card or debit card at the time of ordering.

All products (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.